Returns & Refunds

Returns

Returns and refunds are handled in line with your statutory rights under UK consumer law and the research-use nature of these products. Because these are research materials, some items may be non-returnable once dispatched for safety and integrity reasons; any such conditions are made clear at the point of purchase.

How to raise a return

Contact us with your order number and the reason for the return before sending anything back, and we will confirm the correct process.